13. CHAPTER 13 TO 14

13." service sector management"

      13.1 tourism and travel services
      13.2 Healthcare services
      13.3 educational services

14." SKILL DEVELOPMENT"

       14.1 what is a skill ?
       14.2 what skills a manager is to develop ?
     14.3  skill development case 1              
     14.4 skill development case 2
     14.5 skill development case 3
     14.6 skill development case 4
     14.7 skill development case 5
     14.7 skill development case 6
     14.8 Skill development case 7