Saturday, 10 October 2015

13. CHAPTER 13 TO 14

13." service sector management"

      13.1 tourism and travel services
      13.2 Healthcare services
      13.3 educational services

14." SKILL DEVELOPMENT"

       14.1 what is a skill ?
       14.2 what skills a manager is to develop ?
     14.3  skill development case 1              
     14.4 skill development case 2
     14.5 skill development case 3
     14.6 skill development case 4
     14.7 skill development case 5
     14.7 skill development case 6
     14.8 Skill development case 7

10. CHAPTER 10 TO 12

10. " PERSONAL SELLING"

     10.1 personal selling meaning and definitions
     10.2 merits and limitations of personal selling
     10.3 methods of personal selling
     10.4 process of personal selling
     10.5 Essentials of a successful salesman
     10.6 sales management
     10.7 management of sales force.

11. "ADVERTISING"

      11.1 advertising meaning distinctions
      11.2 role and importance of advertising
      11.3 limitations of advertising
      11.4 management of advertising
     11.5 advertising organisation
     11.6 advertising Agencies
     11.7 advertising media planning and selection
     11.8 choice of advertising media and media vehicle
     11.9 advertising copy and layout
     11.10 the advertising
     11.11 advertising evaluation

12. " management of services"

      12.1 meaning and concept of services
      12.2 distinction between product and service
      12.3 characteristics of service
       12.4 factors influencing the faster growth of service markets
       12.5 classification of services
       12.6 marketing services
       12.7 service marketing model
       12.8 marketing issues before a service organisation
       12.9 critical success factors for service marketing
       12.10 future of service marketing
       12.11 importance of service marketing
       12.12 service design and process
       12.13 service process
       12.14 service blueprints
       12.15 new service development.

7. CHAPTERS 7 TO 9

7. "  product pricing "

      7.1 meaning and concepts of pricing and pricing
      7.2 role of pricing in marketing strategy
      7.3 the pricing objectives
      7.4 factors influencing the product pricing decisions
      7.5 appropriate to pricing
      7.6 The methods of pricing determination
      7.7 pricing policies and strategies
      7.8 resale price maintenance

8. " physical distribution and channel of distribution"

      8.1 physical distribution meaning and objectives
      8.2 the role and importance of physical distribution system
      8.3 the components of physical distribution supply
      8.4 channel of distribution meaning and role
      8.5 classification of channels
      8.6 types of intermediaries
      8.7 the factors governing the choice of channels of distribution
      8.8 the factors governing the choice of an intermediary.

9. " promotion decision"

      9.1 promotion and definitions
      9.2 promotion mix concept and elements
      9.3 objective and kinds of promotion
      9.4 communication meaning and characteristics
      9.5 elements of communication
      9.6 communication process and promotion mix
      9.7 The goals and tasks of promotion
      9.8 factors that affect the promotion-mix.

3.CHAPTER 3 TO 6

3. "The marketing environment"

      3.1 marketing environment, meaning and components.
      3.2 environmental scanning and analysis.
     3.3 mapping the marketing environment.
     3.4 Indian marketing environment.

4. " market segmentation and consumer behaviour"

      4.1 market segmentation meaning and definitions.
      4.2 benefits of market- segmentation.
      4.3 the bases for market- segmentation.
      4.4 requisites of Sound marketing segmentation strategy.
      4.5 level of market segmentation.
      4.6 selecting a viable marketing segmentation strategy.
      4.7 market integration and market orchestration.
      4.8 consumer behaviour.
      4.9 need, significance or importance for studying consumer behaviour.
      4.10 the consumer buying Decision Process.
      4.11 steps in buying process:
      4.12 buyer behaviour models or theories of consumer buying behaviour.
      4.13 determinants of consumer behaviour / or factor influencing consumer buying behaviour.
      4.14 consumer buying motives.

5. " the marketing mix"

      5.1 marketing mix meaning and concepts.
      5.2 the elements of marketing mix.
      5.3 benefits and importance of marketing mix.
      5.4 expanded marketing mix for services.
      5.5 factors affecting the marketing mix

6." product related concepts"

      6.1 product meaning and concept.
     6.2 product characteristics
     6.3 product classification
     6.4 product port-folio
     6.5 product-line
     6.6 product Positioning
     6.7 product life-cycle
     6.8 prospects problems of product life-cycle concept
     6.9 product planning, meaning and objectives
     6.10 components of product planning
     6.11 new product development
     6.12 steps in new product development
     6.13 why new product fails ?
     6.14 how to achieve success in new product development
     6.15 branding packaging and labelling.

1. Chapter 1 TO 2

                 chapters
1. INTRODUCTION TO MARKETING
   
      1.1 meaning and definitions of market and marketing.
      1.2 characteristics of marketing.
      1.3 distinction between market and marketing.
      1.4 difference between market and marketing.
      1.5 approaches to the study of marketing.
      1.6 objectives of marketing.
      1.7 role of marketing.
      1.8 benefits of marketing.
      1.9 evolution of Marketing concept.
      1.10 which is the best Marketing concept ?
      1.11 features of Integrated Marketing concept.
      1.12 factors influencing Marketing concept.
      1.13 the essence of modern marketing.
      1.14 marketing management meaning, objective, functions and scope.
      1.16 new waves of heart in marketing.

2. RECENT TRENDS IN MARKETING
       2.1 E-business
       2.2 M- business
       2.3 Tele -marketing :
       2.4 Relationship marketing.
       2.5 Retailing.
       2.6 Green Marketing.
       2.7 customer relationship management.